I'm not stupid, intelligence is just relative.
June 4th 2010 12:10
I know how to use the programs but please do not assume that I know whether or not my modem is cable, satellite or a soup can with a string.
So I finally got a new computer after the old one decided it hated me more. If you want to test your patience, just call a technical help line associated with any electronic gadget.
I think the computer experts (a.k.a. IT nerds) are way too close to the problem. They have turned into the Oprah of the technology age. Oprah now has shows where she lists her favourite things, and unless you are in the audience to receive one, you probably can’t afford it.
My point here is that she has been rich for so long, she has lost touch with the common folk. So let’s get back to the IT guys. They know so much about computers, they have forgotten what it’s like to not know.
For example, the other day I was trying to set up my wireless modem and called technical support for help. The first thing he asked me was what version of Windows I was using. “Uh, how would I find that out?” I asked. An exasperated sigh came on the other line and he responded, “You don’t know?” But it was more of a statement than a question. More like he was saying, “Of course you don’t know” as he rolled his eyes on the other end of the phone to his nerdy co-workers like 'here's another idiot whose hand I have to hold." But I digress.
So we moved on. As he had me try various things and was rapidly becoming more impatient, or more “Oh my gosh, you don’t know what a dual cable Ethernet router convertor is?” (I may have made that up, but you get the point) I said to the man: “I really am an intelligent person in other areas of life.” To which he replied: “An intelligent person would perhaps know which version of Windows they are using.”
Touché, Mr. IT guy, touché.
Just as I was about to tell him what’s what, I noticed a sticker near the keyboard. So in an embarrassingly, Jessica Simpson-ish way, I annihilated any hope for him believing my IQ was any higher than my age and shrieked, “Oh, there’s a little sticker on the computer, it says ‘Windows 7’”.
He had apparently already figured that out and had decided that talking to me was the same as trying to teach a three year old how to do your taxes, and hung up on me.
And in an odd turn of events, I ended fixing the problem myself, but I’m still not sure whether this was due to my intelligence or the equivalent of a blind squirrel falling over a nut.
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